Refund policy
RETURN & EXCHANGE POLICY
Return & Exchange Policy
To Change or Return Your Order, Email us at : arvestudios.co@gmail.com
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1. Exchange Policy
• To request an exchange, please email us at
within 3 days from receiving your order. Requests submitted later cannot be processed.
• Each order is eligible for up to two exchange requests only.
• Items must be in original condition: unworn, unwashed, unused, and with all tags attached. Items missing tags will not be accepted.
• If an exchange request is cancelled (due to rescheduling or refusal upon delivery), it will be considered void and cannot be renewed.
• Exchange fees apply and may differ from the original delivery fees.
• International orders (outside Egypt) are not eligible for exchanges.
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2. Return & Refund Policy
• To request a return, please email us at:
within 7 days from receiving your order. Late requests cannot be processed.
• Items must be in original condition: unworn, unwashed, unused, and with all tags attached. Items missing tags will not be accepted.
• All returned items will be inspected upon receipt to determine refund eligibility.
• Cash refunds are not available. Refunds will be processed via Instapay, bank transfer, or digital wallet — after deducting applicable return fees (which differ from delivery fees).
• Items purchased on sale, under discount, or items that are out of stock are eligible for store credit only.
• Refunds are processed within 7–15 working days after the item is picked up.
• International orders (outside Egypt): once shipped, they cannot be cancelled or refunded.
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3. Contact
If you have any questions or need assistance, please contact us at:
arvestudios.co@gmail.com
Thank you for choosing Arvé Studios.